How will you respond to difficult people this week?
With so many people without electricity and dealing with over 99 degrees of heat, in our area, it’s possible that there might be some difficult folks ready to hit their boiling point this week. Here’s a few pointers that might help you deal with them.
WATCH this…. 4 magic phrases for responding to difficult people.
READ THIS to find out how to deal with 4 different types of difficult people… complainers, cynics, controllers and caretakers.
TRY things like… not taking things personally, asking questions, use “I” rather than “you”, separate the issue from the person and 6 other tips can be found in THIS ARTICLE.
As a leader, people will be looking to you for how best to handle these types of situations in a way that they can model themselves after. I hope you enjoy the holiday and stay cool!
Lynda’s Launch List for week of July 2, 2012
Which commitments will you keep this week?
Time management is much more effective if you first focus on commitment management. As you determine which commitments you will make or keep this week, here’s a few things to contemplate:
READ THIS: The 5 key practices when making executive commitments – make requests and not assignments, negotiate clear agreements, keep the communication going during the delivery stage, present the deliverable explicitly, and when you’re the one that requested it, be sure to always acknowledge and assess the delivery. (article is quite lengthy but complete on the subject)
WATCH THIS: Keeping promises and eliminating the “your fault” mentality is key to converting to commitment management. (2:20, if you remember to skip ad)
OVERLOADED by the commitments you’ve made? Read this short article to find out how to eliminate, stop rationalizing, audit, and categorize your commitments.
The best leaders keep their commitments and are strong role models for their team. As a leader, you can learn to manage your time through better commitment management. You set the stage for the type of behaviors you want to see from your team. The commitments you make to yourself help lay the right foundation to build from.
